Return and Exchange Policy
If you wish to return an unused instrument, please contact us for authorization before doing so. Any returns not authorized in advance will be rejected by our shipping department and returned at your expense. Unused instruments can be returned or exchanged within 30 days of the invoice date. Instruments must be returned in their original packing, and shipping charges must be prepaid. Any unused instrument returned without its original packing may be subject to a 30% restocking fee. The invoice number and reason for return must be indicated. After examination, defective instruments will be immediately replaced at no charge. Instruments ordered in error and returned for exchange may be subject to a 30% restocking charge, plus the shipping charges originally incurred.
Used, autoclaved or sterilized instruments are not returnable for credit or exchange.
Orders for custom-made instruments are non-cancelable, non-returnable and non-refundable.
Custom etched instruments are non-returnable and non-refundable.
Any package that came back unclaimed or returned by the customs because of the customers ineligibility will be subject to 50% restocking fee and 100% shipping charges.
To start your Return Process please email us at email@example.com